Question: What time does your customer service team operate?

Answer: Our dedicated customer support team is available between Monday – Thursday 9.00am – 5.00pm and Friday 9.00am – 4.00pm. Whether you wish to enquire about orders, support service or require product information, they will be happy to help you. Please visit our contact page, if you would like to get in touch with a member of our team.  

Question: What does the 'Pre-order' button mean on a product page?

Answer: The 'Pre order' button is available for certain products, enabling customers to place orders before the item is available for purchase. Please furnish us with your information, and we shall respond promptly.

Question: Do you offer finance options?

Answer: Yes, we offer a range of leasing solutions that will help spread the cost and enable you to furnish your business with the furniture and equipment you desire. For more information, please contact email info@abudii.com who will be happy to assist further. 

Question: I don’t like shopping online, how else can I purchase from Abudii?

Answer: If you don't like shopping online, don't worry. You can place an order through our dedicated customer support team on  email info@abudii.com

Question: Do the prices on the website include VAT?

Answer: All prices shown on the website are excluding VAT unless stated otherwise. VAT will be added to the subtotal of your order at checkout.  

Question: I'm looking to purchase some furniture and equipment and I need some help with ordering, is there a service you offer?

Answer: If you need help with ordering or want any extra information about our furniture/equipment items, please get in touch with our sales team. Our knowledgable and friendly team are on hand to understand your exact requirements and will help you to make the right choice.


My account

Question: What if I forget my password?

Answer: If you have forgotten your password, don’t worry. Please click on the forgot your password link on the sign-in page. This will require entering the email address associated with your account, you will then receive an email with a link to reset your password. 

Question: How do I update my contact details?

Answer: To update your contact details, please login to your Abudii account.

My order

Question: Why am I being charged for delivery?

Answer: In order to qualify for free delivery, your order subtotal must exceed £50.00, excluding VAT and any promotional offers. 

Question: How do I track my Abudii order?

Answer: Please take a look at our track your order page, where you will be able to see the status of your order. 

Question: Which payment methods do you accept?

Answer: Payment for your Abudii order will be taken once your order has been processed. We accept the following methods of payment: Visa, MasterCard, American Express, Maestro, PayPal and Apple Pay. 

Question: Can I change my Abudii order?

Answer: Customisable items may be eligible for adjustment in specific circumstances. We strive to accommodate any alterations to the order when feasible. For all other in-stock products, modifications can be made prior to collection. For further information, please contact our customer support team on  email  info@abudii.com


Question: Can I cancel my Abudii order?

Answer: Please take a look at our terms and conditions. For further information, please contact our customer support team on email info@abudii.com


Question: What should I do if I have a problem with my Abudii order?

Answer: If you have any queries or problems with your Abudii order, please contact our customer support team on email info@abudii.com and they will be happy to help.





Question: What delivery methods do you offer?

Answer: We offer the following services: UK mainland, UK offshore and worldwide. For further information and relevant fees, please visit our delivery and returns page. 

Question: My order is due for delivery today what time will it be delivered?

Answer: You should receive a text message with your estimated delivery hour slot. Alternatively, please visit the track your order page to find out the expected delivery time. 

Question: My order did not arrive the next day, what should I do?

Answer: Abudii can accept no responsibility for transport delays or circumstances outside of our control causing late delivery. If you have any problems with the delivery of your Abudii order, please contact our customer support team on email info@abudii.com and they will be happy to assist you further. 

Question: How much is delivery?

Answer: Take a look at our delivery page for all costs on delivery. 

Question: If I am ordering large or heavy items, will I be offered assistance? 

Answer: When ordering large or heavy items, you may be offered our assembled service where a specialist carrier will:

  1. De-box, unwrap and assemble
  2. Position the goods to your desired location
  3. Clear all bulky packaging for your convenience

For further information, contact info@abudii.com



Question: What is your returns policy?

Answer: Please take a look at our delivery and returns page, which will provide you with information about our returns policy. 

Question: Which items cannot be refunded?

Answer: For hygiene purposes and the benefit of our customers, the following items cannot be refunded:

  • Any customised product
  • Any sealed product which has been opened or unsealed

For more information on our returns policy, please visit our delivery and returns page. 

Question: How do I return a faulty item?

Answer: If you think an item is faulty please contact info@abudii.com for advice before returning the item. Faulty goods must be returned within the warranty period and accompanied by a proof of purchase. Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by a proof of purchase will be exchanged for an identical item or refund. Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair or replaced or refunded at our discretion. This should take no longer than 14 working days. Where a fault or the cause of fault is not apparent, we reserve the right to send the item for testing before deciding on any action to be taken.


Does your question still need answering?

If you need more information, contact our friendly team below.

T +44 (0)330 133 7686

E info@abudii.com

Use our contact form to request a call back, we will be happy to help.